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Free U.S. Shipping – 14 Day Returns*

Shipping Information

Rugs in Stock:
Orders for rugs that are in stock and do not require additional services shall be shipped to USA addresses within 2 business days after receipt of full payment.

International Orders:
Please contact Asmara Customer Assistance to arrange shipments to International destinations. We can advise you on shipping methods and documentation requirements.

Additional Services:
If you require additional services such as: A pad for the rug; Steaming; Blocking; Or Shipping a rug on a pole, without folding; Or if you would like the rugs to be put down in the rooms; have stair runners installed, etc. please discuss your requirements with Asmara Customer Assistance and they will advise you on the best way to achieve your goals and provide you with costs and delivery times.

Custom and Made to Order Rugs:
All orders for rugs that are Custom Made to your specifications or are Made to Order, require a 50% deposit at the time of ordering and the balance before shipping. Please contact Asmara Customer Assistance for price quotations and delivery times for Custom and Made to Order rugs.

Customer Assistance
Asmara, Inc.
108 Clematis Avenue, Suite C
Waltham, MA 02453, USA
Tel: 1-781-894-1434
Toll Free: 1-800-451-7240
Fax: 1-781-894-1914
Email: assistance@asmarainc.com