Returns & Exchanges
All of us at Asmara, Inc. strive to help you select the best merchandise for your requirements.
However, should you not be completely satisfied with your purchase within the first 14 days, please phone, email or fax Asmara Customer Assistance and we will work with you to address your concerns. If the product proves to be defective, incorrect or is missing items, we shall make arrangements for replacements, at our expense.
If you are still not satisfied with your purchase you will be given the option to return the product. Please obtain a “Return Authorization Number” (RA) from Asmara, Inc. before returning a product.
With an RA, you may return the product yourself, or we can arrange a pick up for you if it is within the USA (the return shipping shall be deducted from the refund).
Refunds and replacements will be granted for products received in their original condition within 14 days of the original purchase. If you need advice in packing the rug, please contact Customer Assistance.
No refunds or returns are granted for purchases more than 14 days old or products that were “Custom Made”.
108 Clematis Avenue, Suite C
Waltham, MA 02453 USA
Toll Free: 1-800-451-7240